Home > Services > Automation & Protection Services > Engineering & Consulting > Field Services
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Our field service engineers are available to provide technical expertise on-site. With over 1,000 years of cumulative experience in protection and control, substation automation, monitoring and diagnostics, and industrial communications, we work with our customers to understand their needs and requirements, and work relentlessly until business objectives are met. Whether it is as simple as installing and commissioning one device or as complex as installing and commissioning full substation control systems, industrial power management solutions, or a communications network for a mining operation, our team is committed to providing a stellar customer experience. Solutions include:
- Technical services
- Supervision of installation
- Commissioning of protection systems
- Upgrade services
- H/W and F/W upgrades
- Setting file upgrades
- Site audits/surveys
- Scheduled maintenance services
- Site troubleshooting and repair
- Repair depot for factory repairs
- Product user training
- Testing/commissioning of relay systems
- All applications and protocols
Key Benefits
- Trust in our team's expertise and guidance to enhance performance, mitigate risks, and achieve successful project outcomes through our valuable commissioning support.
- Our dedicated team conducts thorough site acceptance test procedures, delivering a seamless and reliable acceptance process for successful project completion, and serves as a final validation step to ensure successful deployment and operational readiness.
- Ask for lifecycle management services (LCM), preventive maintenance and our 24/7 support
- Count on us for site audits to assess for retrofits or new installations to improve your planning and preparation of system upgrades
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