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Technical Support
Protection & Control / Substation Automation

We are committed to providing fast, courteous and professional post-sales technical support, product upgrades, and testing and repair services to our customers. Technical support engineers and technical specialists are standing by to assist you with your protection and control and substation automation product questions. For North America, phone support is available weekdays from 9am to 5pm Eastern. For emergency situations, Multilin product support is available 24 hours a day, 7 days a week.

Launchpad: Automatic updates for Multilin products 10 Year Warranty Program for Products and Services for Protection & Control and Automation Solutions


Contacts Details Support Documents Product Services

Speak to a technical support representative
Region:

Please select your region to view local Grid Automation contact information.

 
phone: 1-877-605-6777 (toll-free)
phone: +1-678-844-6777 (direct)
e-mail: GA.SupportNAM@ge.com

Follow the steps below to submit an email to our technical support team



Online RMA Status
Have a Case ID, RMA Number or Serial Number?
Use the eRMA tool to check the status of your RMA online.

Check RMA status

Support Documents

photos of various relay families
UR | UR Plus SR | 650 SR3 | M Family MM300 | MII Family Meters


    
    B30 Bus Protection System - Resources

 Product Info
     Instruction Manuals
     Specifications
     Drawings
     Software & Firmware
     Support Documents
Products Services

Our service expert teams are highly skilled professionals with a wealth of knowledge and experience. Their in-depth technology expertise provides a timely turnaround and cost-effective solution to your product or service issue.

Service person working on UR faceplate
Products Upgrades

GE’s customer service team will assist customers with plant-wide relay audits in order to help identify legacy products and recommend equivalent product upgrades, enabling users to take advantage of associated key benefits and enhancements that include:

  • New and Re-designed products
  • Expanded Communication options
  • Enhanced Metering information
  • Enhanced diagnostic information
  • Increased Events Recorder
  • Expanded Waveform capture
  • Extended Data Logging
  • EnerVista Suite of software
  • Asset health diagnostic tools
  • View Brochures
    Site Services
    Fleet management
  • Audit existing installed base
  • Account for all installed products
  • Provide recommendations for upgrades (aging products, hardware and firmware)
  • Reduce customer downtown while improving productivity and efficiency

  • Service Solutions
  • Applications analysis and commissioning
  • On-site fault investigation
  • Assist new installations testing or retrofits projects

  • Service Contracts
  • Sign contracts with strategic accounts
  • Manage customer installations
  • Contact Us
    Repair Services

    Contact Us