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Improve Your Outcomes With Flexible Service Agreements

Business environment is constantly transforming for substation owners but the need to deliver consistent outcomes remains. That’s where a Flexible Service Agreement can help. By partnering with GE on a long term, customers can realize the full potential of their electrical substations and network assets while balancing performance and investment, along with predictable costs and flexible billing arrangements, letting them get back to focusing on what matters.

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the brochure
Discover
The Flexibility
Request A
Discovery Session
Contact The
FlexSA Team

The Peace Of Mind Experience Delivers

reduce capex

Tailored Solutions
The service agreement exactly fits operator's O&M strategy. The customized solution is built from a unique selection of options.

reduce engineering work

Fixed-cost & Planned Outages
Costs are contractually guaranteed with the option for jobs to be planned out months in advance, during outages scheduled with the customer.

improved safety

Secured Mobilization
The mobilization time can be reduced up to 85%, providing required resources no matter the location.

remote commissioning

Increased Availability
The number of failures can be reduced up to 50%, limiting outage frequency and duration.

Reduced substation footprint

Outcome-based
Through outcome-based contracts associating APM and specialized supplier expertise, GE can commit on availability, reliability, or other custom-made performance metrics.

Tailor the Service Contract to Meet Desired Outcomes and Risk Profile

GE’s Grid Services partners with T&D operators and industrials to select only the support options they need. Our field experienced specialists will consider asset criticality, fleet size, location, in-house capabilities, system complexity and business profile to build with you the best partnership to achieve your goals.

Customized Service Package


PREVENTIVE
MAINTENANCE

CORRECTIVE
MAINTENANCE

LOCAL
OPERATION

STRATEGIC SPARE
PARTS MANAGEMENT
Avoid Failure
Repair Failure
Daily Inspection
Secure Supply Chain

24/7
HOTLINE

ASSET PERFORMANCE
MANAGEMENT

TECHNICAL
TRAINING

CYBERSECURITY
SOLUTIONS
Fast Response Time
Failure Prevention
Manage Knowledge
Enforce Compliance

GE can service HV/MV equipment from GE and others, reducing the complexity and cost of managing service agreements with multiple manufacturers. You'll work under one contract with a single service provider to help reduce administrative costs and speed up response time

row of transformers

Discover the Flexibility

SELECT CUSTOMER APPLICATION REAL CASE
On-shore wind farms newly installed with four evacuation substations
State-owned thermal power generation company with limited in-house capabilities in HV equipment
Large T&D utility operating a highly complex systems including FACTS
Large T&D utility operating remote substations in a harsh environment
Airport installation with critical high-voltage equipment highly impacting their operations in case of failure
20-YEAR AGREMENT • Europe
Protection & Control Automation Circuit Breakers
Hotline & expert remote support (Office working hours)
Hotline & expert remote support (24/7)
Local technical support
Local operation
General / Routine maintenance
Scheduled maintenance coverage
Unscheduled maintenance
Strategic spare parts supply & management
Asset Performance Management (APM) software
Training
Cybersecurity
Performance Guarantee (Bonus / LDs)*
Response time
Reliability or/and availability
Outage duration (during maintenance)
* Upon conditions detailed in the contract
20-YEAR AGREEMENT • AFRICA
Air & Gas Insulated Switchgears Generator Circuit Breakers Power Transformers
Hotline & expert remote support (Office working hours)
Hotline & expert remote support (24/7)
Local technical support
Local operation  
General / Routine maintenance  
Scheduled maintenance coverage
Unscheduled maintenance coverage
Strategic spare parts supply & management
Asset Performance Management (APM) software  
Training
Cybersecurity
Performance Guarantee (Bonus / LDs)*
Response time
Reliability or/and availability  
Outage duration (during maintenance)
* Upon conditions detailed in the contract
10-YEAR AGREEMENT • NORTH AMERICA
Flexible AC Transmission Systems
Hotline & expert remote support (Office working hours)
Hotline & expert remote support (24/7)
Local technical support
Local operation  
General / Routine maintenance  
Scheduled maintenance coverage
Unscheduled maintenance coverage
Strategic spare parts supply & management
Digital Asset Performance Management (APM) software
Training
Cybersecurity
Performance Guarantee (Bonus / LDs)*
Response time
Reliability or/and availability
Outage duration (during maintenance)
* Upon conditions detailed in the contract
5-YEAR AGREEMENT • MIDDLE EAST
Gas-Insulated Substations Generator Circuit Breakers Power Transformers
Hotline & expert remote support (Office working hours)
Hotline & expert remote support (24/7)
Local technical support
Local operation
General / Routine maintenance  
Scheduled maintenance coverage
Unscheduled maintenance coverage
Strategic spare parts supply & management
Digital Asset Performance Management (APM) software
Training
Cybersecurity
Performance Guarantee (Bonus / LDs)*
Response time
Reliability or/and availability
Outage duration (during maintenance)
* Upon conditions detailed in the contract
2-YEAR AGREEMENT RENEWED FOR 10 YEARS • INDIA
Air-Insulated Substations Power Transformers Auxiliary Equipment
Hotline & expert remote support (Office working hours)
Hotline & expert remote support (24/7)
Local technical support
Local operation
General / Routine maintenance  
Scheduled maintenance coverage
Unscheduled maintenance coverage
Strategic spare parts supply & management
Digital Asset Performance Management (APM) software
Training
Cybersecurity
Performance Guarantee (Bonus / LDs)*
Response time
Reliability or/and availability
Outage duration (during maintenance)
* Upon conditions detailed in the contract

Guaranteed Outcomes

Through outcome-based contracts, GE can guarantee the performance and availability of the system in order to ensure long-term value. By offering substantial guarantees and risk sharing flexibility, GE customizes each agreement to operators’ substation needs and desired business outcomes.

  • Spare parts
    Spare Parts
    Availability & Cost
    Spare Parts Availability & Cost

    Components required to repair failed parts

  • Response time
    Response
    Time
    Response
    Time

    Remote expert availability

  • Labor logo
    Labor Availability, Level & Cost
    Labor Availability, Level & Cost

    Resources required to perform repair works

  • Obsolescence Management
    Obsolescence
    Management
    Obsolescence
    Management

    Technology watch to maintain the supply chain to procure parts

Learn How Customers Already Achieve Their Outcomes

  • 24/7 support for a Flexible AC Transmission System Transmission utility site photo

    Transmission utility in US increased its substation performance level to 99,2%

    read more
  • Offshore and onshore wind substations Offshore windfarm

    A wind farm owner optimized the performance of its HVDC systems

    read more
  • Industrial substation operations & maintenance International aurport in India

    An international Indian airport secured the availability of its critical assets

    read more
Download
the brochure
Discover
The Flexibility
Request A
Discovery Session
Contact The
FlexSA Team