Grounded in historical, theoretical, and voice of customer data, our design team helps increase product reliability. From concept to product certification, we have two world- class labs in Canada [accredited by the Standards Council of Canada (SCC)] and the UK [accredited by United Kingdom Accreditation Service (UKAS)] that perform:
- Accelerated life testing (ALT) which is both temperature- and humidity-capable
- Run time and interoperability testing
- Seismic, shock/bump, and sinusoidal vibration testing
- EMC & product safety testing to the Protection Relay Standard
- RF emissions immunity testing
- International trade control classification
We view our suppliers as an extension of ourselves. Each of our suppliers is selected based on GE's extensive Supplier Responsibility Governance program, designed to build and strengthen an ethical, sustainable, and transparent global supply chain.
We establish clear social and environmental responsibility requirements for our suppliers which we audit annually (at minimum). We have invested in our suppliers to have in-house cleanliness testing, automated optical inspection (AOI) testing, and incircuit and board level functional testing.
Using integrated component level traceability together with our electronics suppliers, we can quickly diagnose and treat electrical component failures experienced anywhere in our supply chain. Through collaborative tools, we work with our suppliers to ensure we have the capability to deliver now and in the future.
Building on a culture of lean and six sigma, our manufacturing teams continuously innovate to develop more productive assembly and test solutions, with higher levels of error proofing at their core.
Our manufacturing, process, and test engineers work with the design team during the prototype stages of a new product design to complete Design for Assembly, Manufacturing and Test (DFx) reviews. Feedback from the DFx reviews is fed back into the product design, helping the manufacturing team in driving a zero-defect culture.
We invest in automated assembly fixtures (ensuring our equipment is manufactured right the first time), as well as automated final assembly testing (including environmental stress screening). Rolled throughput yield and first pass yield are monitored, and stringent stop ship processes are followed. We give our full support to our new hire training and mentorship programs.
OUR AFTER-SALES SUPPORT
With many products backed by a 10-year warranty, we proudly stand behind the quality of our products and services. But as much as we strive for perfection, failures happen. To best assist customers, regional customer service teams are available, providing local language and time zone support 24/7/365.
Our team provides equipment care, maintenance, operations, and full diagnostic support. We work with customers to troubleshoot using techniques such as Kaizen, 8D, and 5-Why. Having a detailed knowledge of what is happening in the field allows our teams not only to track and trend, but also continuously improve and develop products as information is fed back to our design team.
Global field service teams are available to support customers with installation and commissioning activities. Both online and hands-on training courses are available in multiple languages, supporting customers in the installation, commissioning, and operations of their equipment.
A QUALITY LIFE CYCLE TOUR
Let us take you on a virtual tour and see how we've integrated quality into every step of our Monitoring and Diagnostics solutions.