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Protection & Control Support
Protection & Control Press Room
 
Puerto Rico
 


Please request a return authorization number for a quick turnaround at:
Phone Number
: (*)-905-927-7070
Internet: http://www.gedigitalenergy.com/multilin/support.htm

Fax: (*)-905-927-5098

Faxable RMA Form: RMA Fax Form
Ship to:   
GE DIGITAL ENERGY
650 MARKLAND ST.
MARKHAM, ON  CANADA
L6C 0M1
ATTN: SERVICE DEPT.
R#: ________
(* = International access/operator code)

Make four copies of the "Commercial Invoice" and staple these to the air waybill. Please state:

  1. "Canadian goods being returned to manufacturer. No commercial value, value is for customs purposes only."
    This is very important.
  2. The original value of the units.

For Federal Express, also include the following:

  1. Shipper/Exporter: Contact, company name and full address.
  2. Country of manufacture.
  3. Importer - full name and address.
  4. Air waybill number.
  5. Description of unit: full description, harmonized code.
  6. Reason for export.
  7. Any part of serial numbers.

Suggested Carriers (click on the link for locations)

FEDERAL EXPRESS (MULTILIN'S (MARKHAM) COURIER) -
This is the fastest, most fail-safe method to return relays to us. They look after all details, including customs clearance. This method is fairly expensive, especially for heavier shipments (over 10 pounds)

AIR EXPRESS INTERNATIONAL (MULTILIN'S (MARKHAM) FREIGHT FORWARDER) - Very economical for larger shipments (over 10 pounds), however, this method can be slow (1-2 weeks)

Aguadilla

Aeropuerto Boringuen
Hangar 404
Aguadilla, P.R., 00604
Tel: (787) 793 9300

Arecibo

Carretera 10 km 83.2
Arecibo, P.R., 00612
Tel: (787) 793 9300

Carolina

Cargo Service Corp. Editificio C-4
Base Area Muniz
Carolina, P.R., 00983
Tel: (787) 793 9300
   
Este del Aeropuerto
Calle Gildita, Esq. Lorenzita
La Ceramica Industrial Park
Lote 678
Carolina, P.R., 00983
 

Guaynabo

Metro Office Park, Lot 12
Guaynabo, P.R., 00969
Tel: (787) 793 9300

Hato Ray

Edificio Royal Bank
255 Ponce de Leon Ave.
San Juan, P.R., 00917
Tel: (787) 793 9300

Ponce

Aeropuerto Mercedita
Ponce, P.R., 00715
Tel: (787) 793 9300

San Juan

Air Express International
Lot 5 - B - 1
La Ceramica
Carolina, PR 00984
Tel: (809) 769 5151
Fax: (809) 750 3570

Santurce

Edificio Julia Bogoricin
1606 Ponce de Leon Ave, L7
Santurce, P.R., 00909
Tel: (787) 793 9300