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GE Multilin
Product Service Policy
 

CLAIMS FOR SHORTAGES OR INCORRECT MATERIAL Claims for shortages or incorrect material must be made in writing within 30 days after receipt of the shipment by the Purchaser. The failure to give the Company such written notice within the 30 day period shall be considered acceptance of the products, and a waiver by the Purchaser of all claims for shortages or incorrect material.

REQUESTS FOR PROOF OF DELIVERY Requests for Proof of Delivery must be received in writing within 30 days after receipt of the invoice for the product. The failure to give the Company such written notice within the 30 day period shall be considered acceptance of the invoice and a waiver by the Purchaser of all claims for shortages.

REPAIR AND RETURNS AND RETURNS FOR OTHER REASONS Products may be returned to the factory for credit, or for repair and return, only upon prior authorization after a review of each transaction. Application for return authorization and for applicable reference marks and tags should be made to the GE Digital Energy Multilin Technical Support Group. Phone #: (905) 927-7070 (toll-free 1-877-547-8629). Europe: Phone #: +34-94-485-8854

STANDARD WARRANTY COVERAGE Warranty coverage and details are provided at:
http://www.gedigitalenergy.com/T&Cs/Americas&Asia/Multilin.pdf
or
http://www.gedigitalenergy.com/multilin/warranty.htm#products

REPAIR WARRANTY The warranty of a repaired product shall be two years from the date of repair.

NON WARRANTY REPAIR & RETURN Product may be returned to the factory for repair and return only upon prior authorization after review of each transaction. Application for return authorization and for applicable reference marks should be made to the General Electric Multilin Technical Support Group. All products will be repaired as a cost to the purchaser. Products with excessive damage may be deemed to not warrant repair. In these cases, at the customer option: A new device may be purchased at the current published list price or where applicable, sub-modules may be purchased at a discounted price or If authorized, and/or possible, the device may be repaired at a cost to the customer quoted above the standard maximum. Obsolete parts or products will be repaired at a cost of 40% of last published list price where possible.

REPAIR AND RETURN CYCLE Emergency repairs should be pre-negotiated with the factory. Product repairs for non-emergency situations will generally be completed within approximately 20 working days from receipt of product at the factory.

RETURNS FOR OTHER REASONS Products may be returned to the factory for credit, within 3 months of receipt of shipment, only upon prior authorization after review of each transaction. Application for return authorization and applicable reference marks should be made to the General Electric Sales office through which the product was purchased. All digital products will be considered for return. A minimum of 25% restocking charge will apply to each authorized product returned unused in it's own box to a maximum of 3 months from date of shipment. A minimum of 40% restocking charge will apply to authorized products returned used, but prior to commercial service, and in good condition, to a maximum of 3 months from date of shipment. This policy is exclusive of accessories and switches. NOTE: Costs arising from damage to the units will be charged back to the customer

REPAIR & RETURNED MATERIAL GUIDELINES: All material directed to the Technical Support must have a RMA (Return Material Authorization) number. This number can be obtained by contacting General Electric Multilin Technical Support Group.

Packaging All relays must be returned in their cases with connection plugs and covers securely in place unless authorized by GE. An additional charge equal to the net selling price of a new case, plugs, and cover will be assessed when relays are returned for repair without case, cover, and plugs.

Repair Criteria In warranty returns will be repaired and brought to the latest software (not hardware) revision level, free of charge if requested by the customer. Out of warranty will be repaired to the extent possible. The customer will be notified of any product that is determined to be unrepairable.

Repair Report (in or out of Warranty) Upon completion of the repair, a Customer Service information Form will be prepared for the product providing a description of the problem found and the nature of the repair. If a special failure analysis is required by the customer, this should be clearly stated on the RMA. An additional charge will apply.

Shipping Policies All products are to be returned prepaid with an RMA# to the specified repair center, in adequate packaging to prevent damage. Relays will be returned to the customer, freight paid by General Electric Multilin. Returns will be made second day air within North America. Outside North America returns will be made within 5 days up to 40lbs.

Field Labor Charges For products returned for repair, field labor is the responsibility of the user.