Product Training Syllabus

Field Force Automation Administration Courses

These courses are intended primarily for customer administration personnel who will be responsible for the day-to-day administration of an implemented Field Force Automation system. Certain courses may require Overview level classes, but otherwise it is assumed that assigned administrative resources will meet any other necessary prerequisite as a function of their job assignment.


Mobile Computing Platform

Course Duration
0.5 day

Who Should Attend?
All Business Analysts involved in implementation of a FFA MCP Mobile solution should take this course. Customers who will be maintaining a FFA MCP Solution should also take this course.

Course Objectives
This course provides a guide to the understanding of the FFA MCP Administration. Topics include:

Mobile Installations (Windows and Windows CE)

MCP Configurations

MCP Server Administration


Application Monitoring

Course Duration
0.5 days

Who Should Attend?
All Business Analysts involved in implementation of a FFA MCP Mobile solution should take this course, as well as Customers who will be maintaining a Field Force Automation installation.

Course Objectives
This course provides a guide to the understanding of the FFA Application Monitoring processes. Topics include:

Monitoring Field Force Automation Components

Monitoring Field Force Automation Functionality

Configuring Monitoring Alerts and Messaging



System Administration

Course Duration
2 days

Course Objectives
This course is a combination of courses T-102, T-103, and T-104 that are grouped for convenience.


Purging and Archiving

Course Duration
0.5 day

Who Should Attend?
All Business Analysts involved in implementation of a FFA MCP Mobile solution should take this course. Customers who will be maintaining a FFA MCP Solution should also take this course.

Course Objectives
This course provides a guide to the understanding of the Field Force Automation Purging and Archival Capabilities. Topics include:

Purging / Archive Mechanisms

Purging / Archive Configurations

Purging / Archive Rules

Standard Purge / Archive Tables



eAsset

Course Duration
0.5 day

Who Should Attend?
All Business Analysts involved in implementation of a FFA eAsset system should take this course. Customers who will be maintaining a FFA eAsset Solution should also take this course.

Course Objectives
This course provides a guide to the understanding of the FFA eAsset System administration. Topics include:

eAsset Administration Overview

Service Portal Administration in Support of eAsset

Field Force Automation Client Administration in Support of eAsset


eContract

Course Duration
0.5 day

Who Should Attend?
All Business Analysts involved in implementation of a FFA eContract system should take this course. Customers who will be maintaining a FFA eContract Solution should also take this course.

Course Objectives
This course provides a guide to the understanding of the FFA eContract System administration. Topics include:

eContract Administration Overview

Service Portal Administration in Support of eContract

Field Force Automation Client Administration in Support of eContract



Service Portal

Course Duration
1 day

Who Should Attend?
All Business Analysts involved in implementation of a FFA Portal solution should take this course. Customers who will be maintaining a FFA Portal Solution should also take this course.

Course Objectives
This course provides a guide to the understanding of the FFA Portal System and Company Administration functionality. Topics:

Administrative Functions (System and Company)

User and Group Maintenance

Maintaining Environmental Elements

Personalization


eRepair

Course Duration
0.5 day

Who Should Attend?
Customer and Partner Administrators who will be responsible for Field Force Automation installations which include an eRepair solution should take this course. Service Workflow Overview and eRepair Overview should be taken prior to taking this course.

Course Objectives
This course describes the administration processes required for the FFA eRepair System. It is not designed to provide information on the implementation of an eRepair System. Topics:

Defining eRepair Employees and Service Portal Users

Repair Centers and Warehouses

Monitoring eRepair Service Workflow Process