Services
Our goal is to deliver outstanding service
throughout the entire product life cycle of the
Grid Solutions product portfolio.

Digital Energy > Services & Projects

Value Added Services


Contact Grid Solutions

Grid Solutions is dedicated to the success of its customers and provides an array of comprehensive services to help successfully deploy and maintain Grid Solutions products and business solutions globally. World-class post-sales support, professional services, and supportive resources are ready to ensure that you effectively leverage all the technical power and business advantages that come with Grid Solutions products.

With over a century of experience in delivering products & services from the Power Plant to the End Power Consumer (Commercial, Industrial and Residential), Grid Solutions offers, customized or standardized services. We support every stage of the technology life cycle and every piece of equipment in operation. We continually invest in our people, tools, and processes – always striving to deliver high customer service performance every step of the way.

The Grid Solutions team provides a wide range of value added services to deliver first class solutions serving our customers from inception through to delivery and beyond to meet ever changing and demanding industry requirements. We believe in a partnership approach where we can work with our customers to find the right solutions that suit their specific needs.

Our scope includes:



Post-Sales /
Installation
Support
Long Term
Service
Agreements
Professional
Services &
Consultancy
Global Field
Service Engineering
Network
Solution
Delivery
  First Class
Training

Our Customers' Needs

Our Customers' need more than traditional products and services. They require a solution partner who understands their business challenges and can develop, deliver and support the solution. We can provide the benefit of deep expertise in our technology, considerable domain experience and the commitment that comes with selecting GE.

Our customers across the utilities sectors are facing a rapidly changing business landscape for example:


 

Key Benefits
Support & Services
Consultation & Training
Engineered Projects
Key Benefits

Our dedicated global service team comprises of qualified service engineers, in addition to a global Field Service Network to deliver world-class Installation, Commissioning and Post-Sales Support.

  • Proven Customer Service Expertise
  • Deliver outstanding Post-Sales Service and total asset care throughout the entire product life cycle
  • Industry leading Service Quality
  • Minimize downtime and reduce operating costs
  • 24 x 7 technically staffed customer response team
  • Immediate response to customer needs provided by first line technical support
  • In depth technical expertise delivered through regional centers of excellence supporting our services engineers and field technicians
  • Global Maintenance & Repair Facilities
  • Compliance to the latest regulatory requirements
  • Robust OEM spare parts management process
  • Contractual Service solutions offer the advantages of guaranteed performance and fixed maintenance costs



Global Field Service Engineering Network
  • Majority of our Field Service Engineers are strategically based close to our customers, supported by a flexible global team of specialists to deliver a fast and responsive service 24 hours a day, 7 days a week
  • Making sure you have the right people with the right skills and resources at a time when you need them most is critical to an efficient and successful operation
  • We have a global pool of highly trained and experienced Field Services Engineers with a passion for safety, compliance and quality; Our team is committed to doing things the right way
  • Our approach to field engineering is based around three key principles: availability, competency and expertise

Post Sales Support
  • 24/7 Global Customer Service
  • Multilingual operators available to respond to customer requests
  • Emergency Response Hotline
  • Several customer support access points available to obtain support (telephone, e-mail, fax, or web)
  • Warranty backed by the strength of GE
  • Local Spare Parts availability reinforced by a Global Spare Parts Reserve
  • We offer a global system of maintenance and repair facilities to maintain equipment in a safe and effective condition

Long Term Service Agreements

GE Grid Solutions products are supplied with warranty however; in addition we can offer a range of long term after care services to support you to ensure you continue to receive the benefit of your investment in our solutions. We can deliver to Service levels to meet your business demands, such as:

  • Extended warranties, spares, repairs, and replacements
  • Maintenance & Support including 24/7 support
  • On-site services
  • Fully managed services
  • Hosted services
  • Performance monitoring
  • Security Management

Learn More about our Services

Protection & Control and Substation Automation
Industrial Communications
Monitoring & Diagnostics
Geospatial Systems



Training

Quality training is available to enable your personnel to successfully operate and maximize the efficiency of your product/system.

Off-site training facilities are established at each of our centers of excellence. On-site training is available as required. The training curriculum can be based on standard courses or adapted to meet your specific needs. Training services include:

  • End User
  • Configuration, installation and integration
  • On-line knowledge assessments
  • Certification
Professional Services & Consulting

Our Professional Service & Consulting experts have the technology and domain experience to review your evolving business needs, help with planning and defining where to invest and most importantly, how to get the best return on your investment. Typical areas of focus include:

  • Technical consultancy
  • Business analysis and requirements gathering
  • Develop business cases for investment
  • System audits and health checks

Learn More about Consulting & Training

Protection & Control and Substation Automation Training
Protection & Control and Substation Automation Consulting
Industrial Communications Training
Utility Operations Systems Training
Geospatial Systems Training
Safety and HV equipment training

Solution Delivery

Global Delivery teams are strategically deployed in centers of excellence to provide solutions that yield enhanced product/system efficiency and performance. We can take the lead and scale accordingly to deliver large integration programs as well as delivering specific applications and sub-systems as required. Areas of specialty are:

  • Project and technical management
  • System integration
  • Delivery and configuration
  • Short cycle developments and customizations
  • Acceptance testing
  • Specialized Installation & Commissioning
  • Training