Technical assistance is available by contacting GE MDS Technical support at +1 (585) 241-5510 or
firstname.lastname@example.org Note that PulseNET only supports 64-bit Operating Systems.
Refer to the latest release notes for information for information regarding:
Minimum Recommended System Specifications
Supported 64-bit Operating Systems
Supported Web Browsers
1-year Maintenance included with Purchase
Purchased licenses are permanent and do not expire.
Tier 1 customer support for basic customer issues is always available.
Patches and updates within the major release number do not incur additional cost.
Maintenance may be purchased on a yearly (or multiyear) on a per device basis.
Major software upgrades require active maintenance be in force
Tier 3 support - handling the most difficult or advanced problems in both PulseNET and system issues
Refer to Section 3, "Working with Licenses", of the Administrator’s Guide for more information regarding licensing
A license is required for each device monitored/configured by PulseNET.
Permanent licenses require an "Access-Code" which is emailed to the customer.
This "Access-Code" is emailed when a license purchase is "shipped" - usually in conjunction with GE MDS device shipments.
30-Day Trial Licenses may be obtained from GE MDS Technical Support OR by emailing email@example.com
Upgrading to new major release version (i.e. 4.x from 3.x) requires a new license file be obtained and installed. Send screenshot of current license screen and new HW ID to
Windows Combined Installer: PulseNET, PulseNET Enterprise and LaunchNET:
Linux Combined Installer: PulseNET, PulseNET Enterprise and LaunchNET:
Current PulseNET Documentation
Current PulseNET Enterprise Documentation
Current LaunchNET Documentation
E2E PulsePAK Add-on for PulseNET Enterprise Users:
This Add-on, created by E2E, for PulseNET Enterprise add support to manage 3rd party devices such as Sierra Wireless, RAD, Cambium, 4RF, FreeWave, etc… Refer to the release notes for detailed information and the latest device list.
Window/Linux PulsePAK install files:
Current Radio Admin Installer (for LaunchNET "One Touch" Provisioning)