Product Training Syllabus

Field Force Automation Client Courses

These courses are designed for resources that will be using the GE Field Force Automation Client product. These courses have not been grouped into disciplines. The courses in this catalogue have been listed according to this hierarchy.


Fundamentals

Course Duration
2 days

Who Should Attend?
This course should be taken by anyone who will require information and implementations that will involve Workforce Management (Call) and Contract. All internal FFA employees should complete this course.

Course Objectives
This course will provide the participant with an overview of the capabilities and functionality of the Field Force Automation Client product. Included will be initialization and data setup of the following Field Force Automation Client components:

Workforce Management

Contract


Additionally, an overview Supply Chain functionality will be presented.


Access and Navigation

Course Duration
0.5 days

Who Should Attend?
This course is intended for customers whose implementations will rarely use the capabilities of the Field Force Automation Client, and who only require a brief introduction to the functions and capabilities.

Course Objectives
This course will provide an overview of the processes and functionality of the Field Force Automation Client.



System Administration

Course Duration
2 days

Who Should Attend?
Those individuals whose responsibility is to manage and administer Field Force Automation Client should take this course.

Course Objectives
This course provides a guide to the understanding of Field Force Automation Client System Administration functionality. Topics include:

System Access and Navigation

Data Set-up and Maintenance

Fields and Field Properties

Users, and User Configurations

Set-up and execution of reports, printers, and batch processing

System Housekeeping