Important Information

• Technical assistance is available by contacting GE MDS Technical support at +1 (585) 241-5510 or [email protected]
• Note that PulseNET only supports 64-bit Operating Systems.
• Refer to the latest release notes for information for information regarding:
  • Minimum Recommended System Specifications
  • Supported 64-bit Operating Systems
  • Supported Web Browsers

1-year Maintenance included with Purchase

• Purchased licenses are permanent and do not expire.
• Tier 1 customer support for basic customer issues is always available.
• Patches and updates within the major release number do not incur additional cost.
• Maintenance may be purchased on a yearly (or multiyear) on a per device basis.
• Maintenance includes:
  • Major software upgrades require active maintenance be in force
  • Tier 3 support - handling the most difficult or advanced problems in both PulseNET and system issues

Licensing Information

• Refer to Section 3, "Working with Licenses", of the Administrator’s Guide for more information regarding licensing
• A license is required for each device monitored/configured by PulseNET.
• Permanent licenses require an "Access-Code" which is emailed to the customer.
• This "Access-Code" is emailed when a license purchase is "shipped" - usually in conjunction with GE MDS device shipments.
• 30-Day Trial Licenses may be obtained from GE MDS Technical Support OR by emailing [email protected]
• Upgrading to new major release version (i.e. 4.x from 3.x) requires a new license file be obtained and installed. Send screenshot of current license screen and new HW ID to [email protected]