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Outage Response

GE’s Outage Response is an end-to-end OMS solution that provides electric utilities with the integrated tools needed to assess, dispatch, report and restore power from outages caused by moderate and severe weather events, as well as everyday operations.

During weather events electric utilities must quickly understand the extent and location of damage to network assets that may result in complex and nested outages. Specifically, utilities need the ability to assess the impact on the network, prepare repair actions, determine resource needs, dispatch repair crews and communicate key damage and restoration information both internally and externally.

With new regulatory pressures and requirements, utilities must improve their ability to respond and communicate network status throughout the unplanned event. The utility’s ability to respond and provide timely communications regarding these types of events directly influences customer, media and regulatory agency perception of the utility’s performance.

Grid Challenge

Grid Challenge:

When a power outage happens utilities need to minimize customer impact by optimizing the response process while accurately informing on progress.
Solution Insight

Solution Insight:

events an understanding of the extent and location of damage to network assets is essential.
Utility Outcome

Utility Outcome:

An integrated solution streamlining end-to-end workflow and optimized to handle all situations from blue sky days to the worst 100-year storm.

GE’s Outage Response solution reduces costs by enabling more efficient outage response and order dispatch management, especially during high-volume storm conditions.

  • Efficiently manage >100,000 calls per hour
  • $2M saved at single utility via reduction in time to manage large storms
  • 100 truck rolls saved every month at 2M customer via crew dispatch reduction