Product Training Syllabus

Field Force Automation Overview Courses


Systems & Solutions

Course Duration
1 day

Who Should Attend?
This class should be taken as an introduction to FFA Systems and Solutions. You should take this course if you will be involved at a high level with the implementation of a FFA System or if specific detailed training on FFA Solution components will be taken. This course is frequently given as a system introduction prior to the Implementation Configuration Workshops, and serves as a first time introduction to FFA Systems and Solutions to customers and partners.

If you will be involved in the implementation of a FFA system, or define or manage end-user

Course Objectives
This course presents on high level overview of the components of a FFA Systems and solutions, including:

Field Force Automation
- Service Portal
- Service Intelligence
- Service Gateway
- Service Workflow
- Integration Server

FFA Application Products
- Wireless Workforce Management
- eRepair
- Service Scheduler
- Service Supply Chain
- Contract


Wireless Workforce Management: Introduction

Course Duration
1 day

Who Should Attend?
This course is designed to provide only a brief introduction to FFA Wireless Workforce Management Components and Solutions. It is not recommended for any individuals who will either directly use or be involved in the implementation of a FFA System and Solution. This course might be appropriate for customer personnel not directly impacted by FFA Solution implementation.

Course Objectives
This course provides an overview of the FFA Wireless Workforce Management product. Topics include:

Wireless Workforce Management
- Introduction
- Administration

Mobile Field Engineer (FE)

Dispatch Board

Service Scheduler



Service Portal

Course Duration
0.5 day

Who Should Attend?
This course is designed to provide only a brief overview to FFA Service Portal. It is not recommended for any individuals who will either directly use or be involved in the implementation of a FFA Service Portal Solution. This course might be appropriate for customer personnel not directly impacted by FFA Service Portal implementation.

Course Objectives
This course provides an overview of the FFA Service Portal product. Topics include::

Interfaces

Environment


Service Workflow

Course Duration
1 day

Who Should Attend?
This course should be taken by anyone who needs an overview of FFA Service Workflow solutions and implementations.All FFA Technical resources and Business Analysts should take this course

Course Objectives
This course provides an overview of the FFA Service Workflow. This course serves as a detailed introduction to the FFA Service Workflow system. Topics include:

Service Workflow Editor

Service Workflow Monitor

Executing and Debugging Workflow Implementations



DocuShare

Course Duration
0.5 day

Who Should Attend?
This course is designed to provide only a brief overview and introduction to DocuShare. For detailed training, Xerox (the DocuShare vendor) should be contacted. All FFA resources should take this course. This course might also be appropriate for customer personnel who will be accessing documentation using DocuShare.

Course Objectives
This course presents an overview of the Xerox DocuShare product that is used internally by ViryaNet, and can be configured to provide documentation access and archives through the FFA Service Portal. Topics include:

Collections

Files

Permissions


Mobile Computing Platform

Course Duration
0.5 day

Who Should Attend?
Business Analysts, Technical Consultants, and Customers should take this course. Anyone who will be involved in defining and/or implementing a FFA MCP implementation will require this background.

Course Objectives
This course provides an overview of the functionality and architecture of the FFA Mobile Computing Platform (MCP). Topics include:

MCP Architecture

MicroServer

Connection Server

ChannelServer

ApplicationServer

MCP Process Flow



eContract

Course Duration
1 day

Who Should Attend?
Business Analysts, Technical Consultants, and Customers should take this course. Anyone who will be involved in defining and/or implementing a FFA eContract implementation will require this background.

Course Objectives
This course provides an overview of the functionality and architecture of the FFA eContract System. The eContract Overview provides a Web based Contract Management and Entitlement System. Topics include:

eContract Architecture

eContract Process Flow

eContract User Interfaces


eRepair

Course Duration
0.5 day

Who Should Attend?
Business Analysts involved in implementing Field Force Automation eRepair Supervisor functions should take this course.

Course Objectives
This course describes the set-up and functionality of the FFA eRepair System. Topics include:

eRepair Process Workflow

eRepair Process setup (statuses, events, workstations)



eAsset

Course Duration
1 day

Who Should Attend?
Business Analysts, Technical Consultants, and Customers should take this course. Anyone who will be involved in defining and/or implementing a FFA eAsset implementation will require this background.

Course Objectives
This course provides an overview of the functionality and architecture of the FFA eAsset System. The eAsset Overview provides a Web based Asset Management System. Topics include:

eAsset Architecture

eAsset Data Structure

eAsset Process Flow

eAsset User Interfaces